Privacy Policy

Last updated: March 15, 2024

1. Introduction

SignalBoost UAE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect several types of information for various purposes:

• Personal Information: Name, email address, phone number, and physical address
• Technical Information: IP address, browser type, device information
• Property Details: Location, building specifications, current signal conditions
• Service Information: Installation preferences, service history, maintenance records
• Payment Information: Transaction records, billing details
• Communication Records: Service inquiries, support requests, feedback
• Usage Data: Website interaction, service utilization patterns

3. How We Use Your Information

Your information helps us provide and improve our services:

• Service Delivery: Installing and maintaining signal enhancement systems
• Communication: Updates about services, maintenance, and support
• Account Management: Processing payments and maintaining service records
• Service Optimization: Improving our solutions based on usage patterns
• Legal Compliance: Meeting regulatory requirements and industry standards
• Security: Protecting our services and your information
• Analytics: Understanding service performance and user needs
• Customer Support: Addressing inquiries and resolving issues

4. Information Sharing

We may share your information with:

• Service Providers: Technical partners and installation contractors
• Network Carriers: For service coordination and compliance
• Legal Authorities: When required by law or regulation
• Business Partners: For integrated service delivery

5. Data Security

We implement comprehensive security measures:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage systems
• Employee security training

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Opt-out of marketing communications
• File a complaint with regulatory authorities

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. International Data Transfers

We process data within the UAE and comply with local data protection laws. Any international transfers are conducted with appropriate safeguards.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified through our website or direct communication.

10. Contact Us

For privacy-related inquiries, please contact us at:

Phone: +971-50-485-0414
Email: [email protected]
Address: 35 King Faisal Street, Sharjah, United Arab Emirates